General Information

Love2recycle works to reduce the number of mobile phones that are sent to landfill sites. As mobile phones and their batteries contain numerous dangerous metals, including lead, cadmium, lithium and mercury, re-use and recycling helps protect the environment and save natural resources. We provide a guarantee that all mobile phones will, wherever possible, be re-used (in accordance with the WEEE Directive). Important information about YOUR phone:

To help us process your phone and pay you the full working amount, please make sure that your phone:

• Is listed on our website;
• Is under 4 years old;
• Reaches us within 14 days. The price we quote you is valid for 14 days and we reserve the right to pay the current market rate for phones received after this period.
• Is an original unit produced by the mobile phone manufacturer (e.g. Nokia);
• Is your property and you are legally permitted to sell it;
• Is not barred;
• Is not stolen;
• Is free from any liens and is not subject to any outstanding credit agreements;
• Powers-up (turns on) and is in a usable, working condition;
• Does not have significant damage, although some mild cosmetic damage (general wear and tear) is acceptable;
• Is not water-damaged;
• Has its battery and battery cover;
• Has its screen (LCD) intact i.e. not cracked or smashed. Please note that a white screen does not constitute a working phone. If the phone has a touch screen, the screen must be fully functional.
• Has an undamaged IMEI label (15 character serial number).

Any phones sent to us that are:

• Not listed on our website;
• Are over 4 years old;
• Not produced by the original manufacturer; or
• Barred

will be automatically recycled. No payment will be made and these phones cannot be returned to you under any circumstances.

Please note that we do accept phone chargers and other accessories but would advise that this does not increase the value of your phone.

Wrong Model

We examine every phone that we receive. If, on inspection, we find that the model you traded is different to the one we received, or its condition is not as described, we will advise you of its new value by email . If we do not hear from you within 7 days, we will automatically process the phone and pay you the new value.

Under no circumstances, will mobile phones be returned after this period.

Damaged phones

Love2recycle will still pay you for your damaged phones but the values offered will be less. The price will be confirmed by email once the phone has been examined.

If we do not hear from you within 7 days, we will automatically process the phone and pay you the new value.

Under no circumstances will phones be returned after this period.

SIM and Memory cards

Please ensure you remove your SIM card and memory card before sending your phone. These cards contain personal details and, for your protection, will be destroyed immediately. It is your responsibility to cancel any airtime contract linked to your SIM card. We are not responsible for any costs arising as a result of your failure to remove your SIM card. We are unable to return any SIM cards or memory cards that we receive.

We would remind you that by sending your phone to us, you agree to release us from all and any claims, losses or damages with respect to the phone, any data stored or contained therein or on any media used in conjunction with the phone (personal details, SMS, photos, games, songs or other data). Love2recycle accepts no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone prior to sending it to us.

Phone Memory and Internal Hard Drives

It is your responsibility to ensure you remove all data or contacts from your phone’s internal memory or hard drive before sending it to us.

Payments

When we receive your phone, we check that it is complete, and that it meets our Terms and Conditions. Providing it does, we will post the payment to you at the address you provided when you registered, normally within 7 working days. It may take longer at busy times of the year.

If you have lost or damaged your cheque we will re-issue it. An administration charge will apply, which will be deducted from the value of the replacement cheque.

Just write to us, including the damaged cheque if appropriate, at the following address:

The Finance Department

Love2recycle Cheques

Vulcan Road North

Norwich

NR6 6AQ

All valuations include VAT where applicable at the current rate.

Payments are non transferable and Love2recycle reserve the right to withdraw any offer without notice.

Postal damage and loss

We pay the postage for your phone. Sending your phone to us using our FREEPOST address is more convenient but carries a greater risk.

For your added protection, we suggest that all phones are sent to us by Special Delivery.

We strongly recommend that you pack your phone carefully to minimise the risk of damage in transit. The prepaid envelope does not guarantee that the phone will be received in the same condition as when it was sent. We do not take any responsibility for lost phones or damage in transit.

Returns

Phones will be returned to you only if we offer you a lower price and you don’t accept.

We retain internal proof of dispatch and use standard Royal Mail services. We cannot take any responsibility for loss or damage once a phone has left our premises.

Please note

• Mobile phone values stated on the website are subject to change at any time without notice.
• Users must register a valid UK mainland address.
• Phone(s) traded with Love2recycle must be done with the permission of their legal owner(s).
• Customers must be 18 years or older. Anyone under the age of 18 must have permission from a parent or guardian.
• We strive to ensure that our website is usually available at all times. We will not be liable if, for any reason, our website is not available or online for any time or any period.
• Access to our website will be suspended temporarily without notice in the case of system failure or maintenance, repair or for reasons beyond our control.
• Love2recycle is registered under the Data Protection Act and all customer data is handled in a secure fashion.
• Please note that we will notify you via your registered account details to notify you of our updates or special offers. We also send reminder emails if we have not received your package.
• Love2recycle will check barred IMEIs on a National Register of Stolen Property and report any suspicious or stolen products to the Police.

Love2recycle shall not be liable for any indirect or consequential loss whether arising from fraud, negligence, breach of contract or statutory duty.